• General/Call Center
    • Auto-Attendant
      • Dial by Name Directory
      • Intro Greeting
      • Post-Welcome Greeting
      • Dial by Extension
    • Call Center Stats – Home Page
      • Callers Waiting
      • Average Wait Time
      • Average Handling Time
      • Abandon Rate
      • Calls Answered
      • Call Volume
    • Call Center Reporting
      • Queue Statistics
      • Agent Statistics
      • Agent Availability
      • DNIS Statistics
    • Call Pick up
      • Directed Call pickup
      • Group pickup
      • Site pickup
      • Domain Pickup
    • Call Queue Routing
      • Round Robin (longest idle)
      • Ring All
      • Linear Hunt
      • Linear Cascade
        • Agents to Ring initially
        • Agents to add after timeout
      • Call Park
      • Forward if Unavailable
      • Forward if Unanswered
      • Call Back
    • Call Queue Thresholds
      • Max Expected Wait Time
      • Max Queue Length
      • Queue Ring Timeout
      • Agent Ring Timeout
    • Call Center Agent Settings
      • Agent Status
      • Wrap Up Time
      • Max Simultaneous Calls
      • Queue Priority for Agent
      • Request Confirmation
      • Auto Answer
    • General Call Queue Settings
      • Call Recording
      • Statistics
      • Message to Agent
      • Require Agents
      • Require Music on Hold(MOH)
      • Logout Agent on Missed Call
      • Into Greetings
    • Conferencing (Dedicated Bridge)
      • Leader Login
      • Leader PIN
      • Participant PIN
      • Require Leader to Start
      • Begin and End times
      • Max # of Participants
      • Save Participants
      • Announce Participants
      • Arrive/Depart Tones
    • Monitoring
      • Listen In – No ability to talk to either agent or caller
      • Barge In – full 2 way audio with Agent and Caller
      • Whisper only – 1 way audio with Agent only
    • Paging
      • Handset Paging
      • Overhead Paging
    • Transfer
      • Blind Call Transfer
      • Attended Call Transfer
      • Voicemail Transfer
    • Call Park
    • Call Retrieve
    • Parktrieve
    • Picktrieve
    • Call Disposition and Reason
    • Hotdesking
    • Intercom
    • Mid – Call Recording Redaction
    • Music on Hold (MOH)
    • Multi – Language IVR
    • Presence
    • Time frames
  • User
    • Answering Rules
      • Ring Time Out
      • Do Not Disturb (DND)
      • Call Screening
      • Call Forwarding
        • Always
        • When Busy
        • When Unanswered
        • When Offline
      • Conferencing (Owned Bridge)
        • Leader Login
        • Leader PIN
        • Participant PIN
        • Require Leader to start
        • Begin and End Time
        • Max # of Participants
        • Save Participants
        • Announce Participants
        • Arrive/Depart Tones
      • Voicemail
        • Voicemail to Email
        • Voicemail Distribution List (Deep Copy)
      • Call Waiting
      • Delayed Simultaneous Ring
      • Extension Forbit List
      • Localization
      • Music on Hold (MOH)
      • Operator Forward
      • Presence
      • Ring All
      • Simultaneous Ring (SimRing)
      • Time Frames
  • Monitoring
    • Call Center Reports
      • Queue Statistics
      • Agent Statistics
      • Agent Availability
      • DNIS Statistics
    • Call Center Stats – Home Page
      • Callers Waiting
      • Average Wait Time
      • Average Handling Time
      • Abandon Rate
      • Calls Answered
      • Call Volume
    • Domain Graphs & Statistics
      • Peak Active Calls
        • By Hour
        • By Day
        • By Minute
        • All Calls
        • Offnet Only
      • Call Volume
        • By Hour
        • By Day
        • All Calls
        • Offnet Only
      • Total Minutes
        • By hour
        • By Day
        • All Calls
        • Offnet Only
      • Users and Applications (per Domain)
        • # of Users
        • # of Devices
        • # of Auto-Attendants
        • # of Call Queues
        • # of Conference
        • # of Phone Numbers
      • Usage Stats
        • Calls
        • Current Month
        • Previous Month
      • Account Codes
      • Call History
      • Recording
        • Recording Email
        • Notification
      • Server Management
      • SIP Trace
      • Trend Analysis
  • Device Related
    • Auto-Provisioning
    • Bulk edit via portal
    • Customization of Phone Directories
    • Device Overrides – via portal and admin UI
    • Device Passwords – via portal and admin UI
    • Inventory
    • Inventory import – via portal and admin UI
    • Geography Based Provisioning
    • Hotdesking
    • Mass Resync
    • Message Waiting Indicator (MWI)
    • Preferred Server Location
    • Shared Line Appearance (SLA)
    • Star Codes
    • User Agent Permit Filter
    • Video Telephony
  • Security
    • Portal Security
      • Secure Passwords
      • Forced Password Reset
      • Password Set/Reset via email
      • reCAPTCHA
        • v2
        • Invisible
      • Masquerade
      • User Welcome Emails
    • Transport Layer Security
    • Dictionary Attache Prevention for Phone Provisioning Files (S.A.F.E)
    • Dial Permissions
    • User Limits
    • Reject Log
    • Alarms
    • Authorization Codes
    • Call Limits
  • Phone Number Related
    • Phone Number Inventory
      • Timed Enable/Disable
      • Localization
    • Alternate Numbers
    • Allowed Numbers
    • Anonymous Call Rejection
    • Blocked Numbers
    • Calling Line ID Blocking
    • Configurable Call ID
    • Direct Inward Dialing
    • Normalization of Numbers
    • Privacy
  • SNAPped In
    • CNAM
    • E-911
    • Fax
    • Web-based CRM
  • Unified Communications
    • WebRTC
      • Video Conference
      • Chat
      • Softphone
    • Mobile Application (SNAPmobile)